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Missing Financial Aid Tab
Information regarding missing financial aid tabs on TopNet.
Enrolled in Incorrect Course
Information for students on what to do when they see a course they are not enrolled when they login to Blackboard.
Missing McGraw-Hill Grades
Information regarding missing grades from McGraw-Hill Connect.
Missing Course
Information on what to do if you do not see your course in Blackboard.
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Shared Mailbox Folders Not Appearing
Instructions for disabling the Cached Exchange Mode in order to resolve Shared Mailbox sync issues.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Network Drive Folders Missing When Working Remotely
Instructions for restoring missing network drives when connected to the VPN off campus.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Enabling Adobe PDF Plugin
Instructions on how to enable the Adobe PDF plugin to restore the missing toolbar button.
JRH Lost and Found
Information on where lost items will be stored in Jody Richards Hall.
Hiding Courses from Course List (Instructor)
Instructions for hiding / unhiding courses from a course list on Blackboard.
Attempts Not Visible for Assessment
Instructions for enabling attempts taken on assessments through Blackboard.
Missing Grade Center Columns
Information about Grade Center columns that are missing after being created.
Missing Scroll Bars
Instructions for making display scroll bars always appear on macOS computers.