Permission Error When Uploading Images/Files

Issue/Question

When attempting to upload images or files to Web CMS, I receive the error message below:

You do not have the proper permissions to upload files.

Environment

  • Web CMS

Cause

The root directory is selected by default.

Resolution

Verify that your site's folder is selected at the top of the Choose a File dialog box, it will be displayed as Sites western_kentucky_university your_site_name when selected. If you see Sites western_kentucky_university without your site's name or the wrong site name; you must select your own site's folder before uploading a file.

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Request Service Print Article

Related Articles (3)

Information on the file size limits when uploading files in Web CMS.
Instructions for uploading files in Web CMS.
Information on where to view uploaded files in Web CMS.

Related Services / Offerings (1)

Do you need assistance with software or a system?