Receiving No Network Connection Error

Issue/Question

I am not able to access anything on the network and/or the internet on WKU's network.

Cause

A lost network connection can stem from many reasons, from a loose cable to a virus infection, and many things in-between.

Resolution

To troubleshoot possible causes follow the steps below:

1. Check physical cable connections.
   1. Ensure the Ethernet cord is plugged in securely to the wall port and the back of the computer, and is giving link lights.*
   2. Try another Ethernet port if the cable can reach to narrow down the issue between the port or the equipment.
2. Reboot the computer.
3. ​If the device is a game console or a streaming device make sure it has been registered with Networking. If not see related article Registering a Device to get the device registered.
4. For a Windows machine verify that onboard NIC is enabled.
   1. Click Start.
   2. Right-click Computer.
   3. Choose Manage.
   4. In Device Manager, ensure Network adapters lists the NIC without any issues indicated.
   • For laptops, either a physical switch or a key combination can enable/disable the Wi-Fi adapter.
5. Verify your proxy settings are correct. See related article Clearing Proxy Server Settings.
6. Confirm that correct IP settings are in place. See related article Clearing Custom IP and DNS Addresses.
7. If the computer still does not have network access please contact the ITS Service Desk.

Note: Phone outlets look very similar to an Ethernet outlet. Often times, an Ethernet cable can fit in the phone outlet. However, the outlets should be labeled to help differentiate between the two.