Troubleshooting Webcam Issues when Recording


What should I do if I'm having issues with my webcam when trying to record through Mediasite?


  1. Try using a different USB port.
  2. Update the driver for your webcam.
  3. Uninstall and reinstall the camera driver.
  4. Lower the quality setting.  For example, if you are experiencing performance issues and you are trying to record content using the Large (1280 x 720) setting, then try dropping the quality down to Medium (640 x 480).
  5. If possible, try using another webcam.
  6. Reinstall the Mediasite Desktop Recorder.


Article ID: 2202
Mon 6/27/16 9:13 AM
Thu 1/28/21 11:52 AM