Troubleshooting Webcam Issues when Recording

Issue/Question

What should I do if I'm having issues with my webcam when trying to record through Mediasite?

Resolution

  1. Check to make sure your privacy settings allow access to your camera.
  2. Try using a different USB port.
  3. Update the driver for your webcam.
  4. Uninstall and reinstall the camera driver.
  5. If possible, try using another webcam.
  6. Reinstall the Mediasite Mosaic Recorder.

Details

Article ID: 2202
Created
Mon 6/27/16 9:13 AM
Modified
Wed 2/2/22 10:32 AM