Re-enabling a Disabled TopNet Account

Issue/Question

I have reset my TopNet PIN and still cannot log into Topnet.

Environment

• TopNet

Cause

A disabled TopNet account can prevent a user from signing into TopNet, even after resetting the PIN associated with the account. 

Resolution

1. Open Banner.
2. Navigate to the form named GOATPAD.
3. Enter the WKUID into the ID field on the form.
4. Click Go.
5. Enter a new 6-digit PIN in the PIN box.
6. Confirm the same 6-digit PIN in the Confirm New PIN box.
7.  Change the Expiration Date to a future date of 12/30/2099. 
8.  Click Save in the bottom-right corner.