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Receiving Windows Updates Managed by WKU ITS
Information about how Windows updates are applied to WKU-owned and managed devices.
Installing Adobe Reader
Instructions for installing Adobe Reader.
Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Sharing Audio and/or Video Problems (Chrome)
Instructions on what to do if you have audio or video sharing issues in Google Chrome.
Checking for Windows Updates
Instructions for checking Windows updates on Windows 10.
Editing a Discussion Board Post
Information on editing Blackboard Discussion Board posts.
Updating Firefox Fails
Information on how to update Firefox when the automatic update fails.
Updating Adobe Acrobat
Instructions for updating Adobe Acrobat.
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Updating Respondus Lockdown Browser
Information regarding what to do if the LockDown Browser does not display all questions of a test / quiz.
Manually Syncing Email
How to manually sync an unpopulated mailbox in Outlook.
Editing a Page
Instructions for updating a page in Omni CMS.
Receiving Error APC_INDEX_MISMATCH for win32full.sys
Instructions for resolving an APC_INDEX_MISMATCH for win32full.sys when trying to print.
Restoring Dismissed Notifications
Information on what to do when a notification is inadvertently dismissed.
Updating Shared Portfolios
Instructions for how to share a new version of a Blackboard portfolio with another person.