Adding Exchange Email (Android)

Issue/Question

How do I add my WKU Exchange account to my Android phone/tablet?

Environment

  • Android Mobile Devices

Resolution

Note: Student workers and departmental/generic Exchange accounts do not have the ability to add their account to mobile devices through this method. The account can be added using IMAP settings.

  1. Open the Application Launcher.
  2. Select Email.
  3. Enter your full email address (e.g. big.red@wku.edu) and your NetID password, then select Manual Setup.
  4. Enter the following:
    • Domain: ad
    • Username: Your NetID (e.g. bgr01906)
    • Note: Some Android email apps may consolidate Domain and Username as Domain\Username (e.g. ad\bgr01906)
    • Password: Your NetID password
    • Server: email.wku.edu
  5. Ensure Use secure connection (SSL) is checked.
  6. Ensure Accept all SSL certificates is not checked. Tap Next.
  7. Select OK when prompted about Remote security administration.
  8. Name the account as desired.
  9. Select Activate at the device administration prompt to complete the setup.

 Note: Adding the account this way will enable the passcode unlock feature, if not already in use. This enhances the security of the phone and cannot be disabled, unless the account is removed. Alternatively, if only email access is needed, the account can be added via IMAP settings.

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