Cannot See Built-In Webcam in a Zoom Meeting on Windows

Issue/Question

I cannot see the built-in webcam in a Zoom Meeting on Windows.

Environment

  • Zoom
  • Windows

Resolution

  1. If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. You can learn how to test your camera here.
  2. Leave the meeting via End Meeting in the bottom toolbar. 
  3. If you are not the host, select Leave Meeting to avoid cancelling the connection for other meeting attendees
  4. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  5. Restart your computer.
  6. Uninstall the Zoom client and reinstall the latest version from the Zoom Download Center.
  7. Visit your device's support and downloads page to update the camera driver:

Note: Windows 10 has a privacy feature that may block Zoom from using the camera. Learn more about this feature and how to allow Zoom access to your webcam. 
Note:
Some computers may have a physical switch around the camera that closes it off. Please ensure that your camera shutter has been opened. 

Details

Article ID: 3468
Created
Thu 3/12/20 10:36 AM
Modified
Thu 3/19/20 9:22 AM