Correcting Recipient Email Address

Issue/Question

When I try to send a message to an @wku.edu email address, I receive the following error in an Undeliverable message:

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Cause

The recipient's email address was spelled incorrectly or does not exist.

Resolution

Double check the spelling of the recipient's email address to ensure that it has been entered correctly. If you are sending from an @wku or @topper address, you can use the Check Names function in Outlook / OWA to search for the appropriate address. If the problem persists, please contact the ITS Service Desk.

Details

Article ID: 373
Created
Mon 8/11/14 2:30 PM
Modified
Mon 2/10/20 12:51 PM