Personal Device Support Information

Issue/Question

Does WKU ITS provide support for personally-owned devices?

Resolution

WKU ITS does not provide hardware-based support for personally-owned Student, Faculty, Staff, Alumni, or Retirees devices.

Available support for student personally-owned devices is limited to: software troubleshooting and setup of and logging into WKU systems, including: Blackboard, TopperMail, iWKU, WKU wireless networks, and mobile devices.

Students, Faculty, Staff, Alumni and Retirees that require other service of their personally-owned device may seek help from any of the following sources:

• Contact a local computer repair center: https://www.wku.edu/its/toppertech/hardware.php
• Contact device manufacturer.

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.