File Explorer Freezing

Issue/Question

When I try to open File Explorer, I get the "Working on it..." message, but the application stops responding.

Environment

  • Windows 10

Cause

The AUTOMATICDESINATIONS-MS folder contains info about applications pinned to a user's taskbar, timestamps, and paths to items recently accessed by a program. If an item in the folder becomes corrupt, File Explorer may not launch properly.

Resolution

  1. Click the Windows  button.
  2. Type Run.
  3. Press Enter
  4. Copy and paste the following into the blank Open: field: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations.
  5. Press Enter
  6. The AutomaticDestinations folder will open.  Press Ctrl + A to select all items.
  7. Delete the selected items.  
  8. After deleting all items, you may see a handful reappear automatically. This is normal. 
  9. Close folder and confirm File Explorer is opening properly.

Details

Article ID: 3610
Created
Fri 7/31/20 11:53 AM
Modified
Thu 8/6/20 9:50 AM