Incorrect User Name or Password Error

Issue/Question

Though I am entering the correct information, I receive this error message when trying to login to my computer:

The user name or password is incorrect. Try again.

Environment

  • Windows

Cause

There might be spaces in the NetID field causing the username not to be recognized.

Resolution

  1. Click the NetID field.
  2. Hold Ctrl and press A.
  3. Press Delete or Backspace.
  4. Retype NetID and Password.
  5. If the issue persists, try rebooting the computer and trying again.

If the problem continues, see the related articles for other possible resolutions.

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