Error Downloading Exam

Issue/Question

I cannot download a Blackboard exam/test using Respondus. I receive an error:

Error Downloading Exam

Some Bb servers are not set up correctly to 'Export' exams. Please verify that you can manually export an exam using your browser before contacting support.

Cause

Special characters in test names are not consistently recognized by Respondus and can cause the download to fail.

Resolution

Rename the test in Blackboard. Letters, numbers, and spaces are compatible with Respondus.

Details

Article ID: 1722
Created
Fri 8/28/15 2:01 PM
Modified
Tue 2/18/20 3:41 PM