Campus Phone & Voicemail

Articles about telephone services, fax lines, and the voicemail system.

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Cisco Jabber

Articles about the Cisco Jabber program.
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Articles (19)

Changing Voicemail Message (Cisco Phones)

Instructions on changing your voicemail message on your campus phone.

Checking Call History (Cisco Phone)

Instructions for checking call history on physical Cisco Phones 8941 & 8945.

Checking Voicemails From Phone

Instructions for checking your voicemails from your WKU campus phone.

Configuring Speed Dialing (Cisco Phones)

Instructions for setting up speed dial numbers on WKU-owned Cisco phones.

Creating / Changing Voicemail PIN (Cisco Phones)

Instructions on how to create or change your voicemail PIN for Cisco phones.

Default Destination of Voicemail Messages (Cisco Phones)

Information for default voicemail messages location in WKU email account.

Disconnecting a Phone Line

Information to disconnect a phone line.

Enabling or Disabling Forwarding All Calls (Cisco Phones)

Instructions on how to enable or disable forwarding phone calls from a Cisco phone.

Making a Call from a WKU Cisco Phone

Instructions on how to make a phone call from a WKU Cisco phone.

Monthly Campus Phone Costs

Information on the yearly cost for campus phone service.

New Phone or Fax Line Request

Information about requesting a new phone or fax line to be activated for an area or new employee.

Placing Call on Hold (Cisco Phone)

Instructions for placing a call on hold on physical desk phone.

Reassigning a Phone Number to Another Employee

Information on what to do when a campus phone number needs to be assigned to another employee.

Registering Error (Cisco Phones)

Instructions for resolving "Registering..." error on Cisco phones.

Relocating a Phone Line

Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.

Requesting Cisco Phone Features

Information for requesting Cisco phone features.

Requesting Equipment for Cisco Phones

Instructions on requesting additional equipment for your WKU office phone.

Signing Into Cisco Finesse

Instructions for logging into Cisco Finesse.

Unlocking Voicemail PIN (Cisco Phones)

Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.