Articles about telephone services, fax lines, and the voicemail system.
Information about hooking up a dorm room phone on campus.
Information on the limit of speed dial numbers on Cisco phones.
Information about the beeping sound you get when dialing off-campus phone numbers.
Instructions for blocking persistent calls to WKU extensions.
Instructions for resolving an issue where all your calls automatically redirect to voicemail.
Information about cellular discounts available to faculty, staff, and students.
Instructions on changing your voicemail message on your campus phone.
Instructions for checking call history on Cisco Phones 8941 & 8945.
Instructions for checking your voicemails from your WKU campus phone.
Instructions for resolving an error where a Cisco phone can display a Detecting Network message when a Macintosh computer is connected to the switch port.
Instructions for restarting a Cisco phone.
Instructions on how to disable the voice feedback option on a Cisco phone.
Instructions on configuring abbreviated dialing on a Cisco phone.
Instructions for setting up speed dial numbers on WKU-owned Cisco phones.
Instructions for creating a conference call using a Cisco phone.
Instructions for creating an away greeting users will hear when directed to voicemail
Instructions on how to create/change your voicemail PIN.
Explanation of where voicemail messages are stored after being received.
Instructions for dialing / transferring a call directly to voicemail.
Information on having a phone line disconnected.
Instructions on how to forward phone calls from a Cisco phone.
Instructions on how to make a phone call from a WKU phone.
Information on the yearly cost for campus phone service.
Information about requesting a new phone or fax line to be activated for an area or new employee.
Information on what to do when you do not get a dial tone on a WKU office phone.
Information about WKU ITS phone services for employees working remotely.
Instructions for placing a call on hold.
Instructions for having the switch port on the back of IP phones enabled so that a computer can be connected.
Information on what to do when a campus phone number needs to be assigned to another employee.
Instructions on how to clear messages from the phone when receiving voicemail quota warning emails.
Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.
Instructions on how to remove callers from an ongoing conference call.
Instructions on requesting additional equipment for your WKU office phone.
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Information about what Cisco phone system features are available and how to request them.
Instructions for remote WKU employees on how to set up a Cisco Aironet.
Instructions on addressing slow network speeds when the computer is connected to the network via a Cisco phone PC port.
Instructions for stopping calls from forwarding to a different number.
Instructions on transferring a phone call with a Yealink phone.
Instructions on how to unlock your voicemail PIN if it has been locked from too many failed attempts.
Instructions on how to use abbreviated dialing on a Cisco phone.
Information about the Cisco Personal Directory.
Information about resolving the following error message when checking voicemail: Your account is locked and cannot be opened. For help, contact your system administrator.