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WKU System Services

• Report WKU System Issues
• Cisco VPN Requests
• Blog/Server Hosting Requests

Categories (10)

Adobe Connect Pro Services

Requests involving Adobe Connect Pro ( https://connect.wku.edu/ ).

Blackboard Services

Requests involving Blackboard ( https://blackboard.wku.edu ).

Blog Services

Requests involving WKU’s WordPress Blog server.

Cisco AnyConnect VPN Services

Requests involving the Cisco AnyConnect VPN program and/or Duo Security app.

iWKU Services

Requests involving the iWKU mobile app.

Library Services

Requests involving Library systems and software (e.g., One-Search Catalog, OCLC, Interlibrary Loan, PastPerfect).

Mediasite Services

Requests involving Mediasite (e.g., create catalog).

myWKU Services

Requests involving myWKU ( http://my.wku.edu ).

OU Campus Services

Requests involving OU Campus.

Server Hosting Services

Requests involving servers managed by WKU IT (e.g., request information, report issue).


Server Hosting is a service provided by central IT to University departments who need a managed server but don’t have the resources or expertise to operate one. Departments that want to run specialized software that addresses a specific need can take advantage of this service and not have to worry about managing server hardware and software. We offer this service using our VMware environment. We charge a yearly management fee for this service.

Services (2)

Enterprise System Problem or Error

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Adobe Connect Pro, Banner, Blackboard, Exchange Email, Infoview Reports, Internet, myWKU (Portal), OU Campus, TopNet, and TopperMail.

Software Application Problem or Error

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.