Network Error When Accessing Electronic Imaged Documents

Issue/Question

When I try to access Electronic Imaged Documents on TopNet, such as a student transcript, I receive the following error message:

This type of document is only available when you are connected directly to WKU-SECURE or a wired connection on the WKU campus network.

Resolution

Those who have access to view these documents on TopNet must be connected to WKU-SECURE or a wired connection on the WKU campus network. If off campus, a VPN connection must be used to access these documents.

Details

Article ID: 2358
Created
Wed 9/28/16 7:24 AM
Modified
Fri 6/11/21 8:50 AM

Related Articles (3)

Instructions for setting up Cisco Secure Client VPN in macOS.
Instructions for setting up Cisco Secure Client VPN in Windows.
Information on how to gain access to the Cisco Secure Client VPN software.