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Instructions for enabling Cisco Jabber phone service on your device.

Setting Up Text Alerts

Information on how to set up WKU emergency text alerts for students, staff, faculty, alumni, and affiliates.

Instructions on how to use HTML text formatting in OWA messages.

Installing Cisco Jabber

Instructions for installing Cisco Jabber on various operating systems.

Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.

Instructions on changing your voicemail message on your campus phone.

Information for choosing the right communication method for ad hoc situations.

Information for handling spam and phishing scam emails.

Information about why submitted forms in Web CMS may not be emailing.

Instructions for troubleshooting Microsoft Teams desktop application when users can receive but cannot send messages.

Instructions for resolving the "Let's keep your account secure." message.

Maximum Recipients

Information about the maximum amount of recipients you can email in one email through Exchange.

Instructions for creating automatic replies, also known as vacation or out of office messages, in OWA (Outlook Web Access).

Information about Quality Control Check messages that display in Web CMS and how to fix them.

Information about disabling the Blackboard Messages in specific courses.

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