Logging Into Finesse

Issue/Question

How do I log into Finesse?

Resolution

The computer you log into must be using a wired connection in the same building as the call center.
  1. Open a web browser.
  2. Navigate to cuccx1.wku.edu:8445/desktop/ in the browser.
  3. Enter your NetID, NetID password, and primary extension.
     Note: Student workers within the Admissions and Student Financial Assistance call centers will not sign in with their NetID and password. Instead, they will sign in using the 5 digit extension they have been assigned as the username, password, and extension.
  4. Click Sign In.

Details

Article ID: 3092
Created
Tue 8/28/18 7:23 AM
Modified
Fri 2/12/21 1:24 PM

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Instructions for making a call using Cisco FInesse.
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Signing Out of Cisco Finesse
Instructions for signing out of the Cisco Finesse web page.