Issue/Question
How can I retake a locked Blackboard assessment?
Resolution
In order to retake a locked Blackboard Assessment, the student will need to contact their instructor directly to have the instructor unlock the exam.
Note: The ITS Service Desk cannot unlock assessments or exams.
The ITS Service Desk makes these recommendations to prevent it from happening in the future:
- Check the Compatible Browsers tab in Blackboard and class policy regarding resets.
- Utilize a wired connection, if available.
- Disable any toolbars or applications that may interfere.
- Reset browser to default settings, if necessary.
- Always log out and log back in before taking a test to prevent your session from timing out.
- Contact the professor for inquiring about another attempt.