No Previewer Installed

Issue/Question

When I get a voicemail Outlook gives me an error that states the following:

This file cannot be previewed because there is no previewer installed for it. 

Environment

• Windows
  • Outlook

Cause

Windows Media Player is not set as the default audio player. 

Resolution

1. Save one of the .wav files from a voicemail on your computer. 
2. Right-click the saved file. 
3. Hover over Open With and then select Choose another app. 
4. Select Media Player. 
5. Click Always.
6. Close Outlook. 
7. Reopen Outlook; your voicemails should now play inside of Outlook. 

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.