Experiencing Wi-Fi Problems

Issue/Question

I am having problems connecting to the WKU Wi-Fi networks, what should I do? 

Environment

  • WKU-WIRELESS
  • WKU-SECURE
  • WKU-GUEST

Cause

There are several reasons that you may be unable to connect to WKU Wi-Fi networks. Please see common troubleshooting steps outlined below.

Resolution

If your laptop will not connect to the network anywhere on campus after trying these steps, it may be best to have WKU TopperTech assist in determining the cause. If you continue to experience problems, please contact the ITS Service Desk or submit a service request.
  1. Try forgetting the WKU network on your device, and then reconnecting:
    1. Open Settings.
    2. Tap WiFi.
    3. Tap and hold the undesired network.
    4. Tap Forget this Network.
    1. Open  Settings.
    2. Tap  Wi-Fi.
    3. Locate the network you no longer want to use.
    4. Tap (info) for that network.
    5. Tap Forget this Network.
    6. Tap Forget.
    1. Sign into the Chromebook with the account designated as the owner.
    2. Click your account photo.
    3. Click  Settings.
    4. In the Network section, click Wi-Fi. Click Known networks.
    5. Find the network you want to forget, then click  More and then Forget.
    1. Open System Preferences.
    2. Click Network
    3. Select Wi-Fi from the connections list on the left
    4. Click Advanced in the bottom right corner
    5. In the Preferred Networks list, select the network you would like to remove
    6. Click the minus (-) button to remove the network and select OK to save changes
    1. Click  Start.
    2. Select Control Panel.
    3. Choose Small Icons from the View By select box.
    4. Click Network and Sharing Center.
    5. Click Manage wireless networks.
    6. Select the network you would like to forget.
    7. Click Remove on the toolbar.
    1. Click the wireless network icon in the system tray.
    2. Click Network Settings.
    3. Click Manage Wi-Fi Settings.
    4. Scroll down to the Manage Known Networks section.
    5. Click on the wireless network you would like to forget.
    6. Click Forget.
  2. Make sure your device is using DHCP:

    Microsoft Windows Method 1

    1. Press the Windows button in the bottom left of the screen. 
    2. Type cmd into the search bar.
    3. Press ENTER. .
    4. Type ipconfig /all.
    5. Press ENTER.
    6. Identify your wireless adapter by the description of each adapter. 
    7. Ensure that DHCP Enabled is set to Yes on the adapter.
       

    Microsoft Windows Method 2

    1. Locate the network icon in the lower right of the screen. 
    2. Right-click it and select Open Network and Sharing Center
    3. Click Change adapter settings
    4. Identify your wireless adapter and double-click it. 
    5. Click Properties
    6. Double-click Internet Protocol Version 4 (TCP/IPv4)
    7. Ensure that the bullets next to Obtain an IP address automatically and Obtain DNS server address automatically are selected. 
    1. Click the Apple in the upper left corner. 
    2. Select System Preferences
    3. Click Network
    4. Click Wi-Fi in the left column. 
    5. Click Advanced at the bottom right of the screen. 
    6. Click the TCP/IP tab. 
    7. Ensure that Configure IPv4 is set to Using DHCP.
  3. Restart the device that you are using and try to connect again. 

Details

Article ID: 3257
Created
Thu 4/4/19 2:00 PM
Modified
Wed 5/29/19 8:52 AM