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WKU Systems
Duo
Replacing an Enrolled Device
Replacing an Enrolled Device
Tags
duo
enroll
device
phone
app
activate
number
numbers
cell
cellphone
iPhone
Android
iOS
cellular
telephone
activation
enrollment
authentication
authenticate
StfWFH
Issue/Question
How do I re-activate the Duo app on a new phone with the same phone number?
Environment
Duo Mobile
Resolution
If you have
changed your phone number
and do not have another device enrolled, please contact the
ITS Service Desk
or
submit a service request
.
Go
here
.
Log in with your
NetID
and
password
.
Click
Add a new device
.
Approve the login
request using a
different enrolled device
, or click
Passcode
and then click
Text me new codes
.
Select the
type of device
you want to add.
Enter your mobile
telephone number
.
Check
the box to
replace the existing number
.
Follow the directions on screen.
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Details
Article ID:
3281
Created
Thu 4/25/19 12:05 PM
Modified
Tue 3/10/20 1:36 PM
Related Articles (2)
Associating a New Device
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Deleting...
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Check out this knowledge base article I found in the Western Kentucky University knowledge base. https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=3281 Replacing an Enrolled Device Instructions for activating Duo on a new phone with the same number?