Articles about the Duo authentication system ( ).

Articles (11)

Associating a New Device

Instructions on how to add a new device to your Duo Mobile account.

Duo Insufficient Telephony Credits

Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.

Duo Security Not Remembering Sign-in For 30 Days

Information about Duo Security not successfully using the Remember Me function for 30 days.

DUO Won't Allow "Remember me for 30 days" to be Enabled. (Safari)

Instructions for enabling the ability to "remember me for 30 days" on DUO for Safari

Enrolling with Duo

Instructions for WKU employees on how to enroll their account with Duo.

Having Duo Call You to Login

Instructions on how to get Duo to call you when you login.

Needing to Change Enrolled Phone

Information on what to do when you get a new phone number after being enrolled in Duo.

Replacing an Enrolled Device

Instructions for activating Duo on a new phone with the same number?

Responding to Duo Push Notification

Instructions for responding to a Duo Push notification on a mobile device.

Using a Duo Key Fob

Instructions for using a Duo key fob.

Using Text (SMS) to Log In with Duo

Instructions on how to get Duo to text you a passcode that you can use to login.