Accessing Blackboard From MyWKU Error

Issue/Question

When I attempt accessing Blackboard from myWKU I receive the following error message:

Guests are not allowed to access this content

Environment

• Blackboard

Resolution

1. Refer to related article Clearing Cache (Firefox) to begin the troubleshooting process.
2. If the first article does not resolve the error then please refer to the second article Installing Firefox and reinstall Firefox.
3. If the second article does not resolve the error then the next step is clearing the %appdata% folder for Mozilla Firefox.
   Note: Erasing this folder will permanently delete any bookmarks the user has. It is recommended the user backup their bookmarks if they are wanting to keep them.
4. Select the Start Menu button.
5. In the search bar type %appdata% and press Enter.
6. Right-click on the Mozilla folder.
7. Select Delete.
8. Run Firefox.