TopperMail Password Expiration

Issue/Question

My TopperMail has suddenly stopped working on mobile devices or my password has suddenly stopped allowing me to sign in.

Environment

  • TopperMail

Cause

TopperMail accounts are hosted by Microsoft Office365, and Microsoft requires that all passwords expire every 2 years. If the account password has expired, it may prevent you from signing in or checking email on your connected devices.

Resolution

Visit the Manage My WKU Accounts website to change your TopperMail password. This will allow you to sign-in to webmail immeadiately. If the password is still rejected on your mobile device, wait 24-hours for the systems to synchonize and try again.

Details

Article ID: 2771
Created
Mon 6/26/17 3:41 PM
Modified
Mon 3/25/19 2:17 PM

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