Replacing an Enrolled Device

Issue/Question

How do I re-activate the Duo app on a new phone with the same phone number?

Environment

  • Duo Mobile

Resolution

If you have changed your phone number and do not have another device enrolled, please contact the ITS Service Desk or submit a service request.
  1. Go here.
  2. Log in with your NetID and password.
  3. Click Add a new device.
  4. Approve the login request using a different enrolled device, or click Passcode and then click Text me new codes.
  5. Select the type of device you want to add.
  6. Enter your mobile telephone number.
  7. Check the box to replace the existing number.
  8. Follow the directions on screen.

Details

Article ID: 3281
Created
Thu 4/25/19 11:05 AM
Modified
Thu 10/26/23 1:34 PM

Related Articles (2)

Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
Using Text (SMS) to Log In with Duo
Instructions on how to get Duo to text you a passcode that you can use to login.