Issue/Question
How do I log into an Adobe Creative Cloud account purchased or provided through WKU ITS?
Environment
- Adobe Creative Cloud
- Acrobat Pro
- InDesign
- Illustrator
- Photoshop
- Premiere Pro
- WKU-owned Machines
Resolution
Users who have accessed any Adobe product prior to August 6, 2026 will need to first sign out of all Adobe products before signing in again due to license changes.
Signing Out of Adobe Products
- Navigate to Adobe.com.
- If signed in, click your profile icon in top right.
- Click Sign out.
- Open Adobe Creative Cloud Desktop, if installed.
- Click profile icon in top right.
- If signed in, click Sign out.
- Open any other Adobe products with standalone licenses (Acrobat, Photoshop, Premiere), if installed.
- Click profile icon in top right.
- If signed in, click Sign out.
- Once signed out all locations, follow steps below to sign back in.
- Navigate to Adobe.com.
- Click Sign in.
- Fill WKU email address, click Continue.
- Select Company or School Account, if prompted.
- Fill your WKU email address into WKU Account prompt and click Next.
- Fill password and complete multi-factor authentication, if prompted.
- Navigate to Adobe.com.
- Click Sign in.
- Fill WKU Email address, click Continue.
- Fill your WKU email address into WKU Account prompt and click Next.
- Fill password and complete multi-factor authentication, if prompted.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.