Finder Freezing When Editing Files on Network Drives

Issue/Question

When I try to interact (open/copy/move/edit/save/etc) with a file on a WKU network drive (Personal, Shared, Secure), a Finder window displays something similar to

Preparing to copy file

The window will not progress nor cancel and I have to restart for it to go away.

Environment

  • macOS
    • Files on a network drive, such as the P:\ or S:\. 

Cause

macOS, by default, creates metadata files on network drives intended to browse folders quicker but can cause Finder to become unresponsive on enterprise-level network drives, such as WKU's.

Resolution

  1. This issue has been resolved automatically for Macs enrolled in our device management solution. See this article for information on enrolling your WKU-Owned Mac.
  1. Click (Spotlight).
  2. Search for and open Terminal.
  3. Enter defaults write com.apple.desktopservices DSDontWriteNetworkStores -bool TRUE
  4. Press Return.
  5. Restart your computer.

Details

Article ID: 3744
Created
Mon 2/22/21 10:52 AM
Modified
Tue 3/30/21 8:58 AM