Articles (70)

Adding Shortcuts to the Dock

Instructions for making applications stay in the dock on macOS computers.

Adjusting Mac Power Settings

Instructions for adjusting the power settings on a Mac.

Administrator Account Needed for Installing Software (macOS)

Instructions for granting admin privileges to macOS user accounts.

Allowing Full Disk Access for macOS Applications

Instructions for allowing application to have Full Disk Access in macOS.

Apps and Settings Installed During Initial Setup

Information that details what applications and settings are installed when setting up a WKU-owned machine for a client.

Automatically Hiding the Icon Dock

This article details the steps needed to auto-hide or show the Dock built into macOS.

Booting to Recovery

Instructions for accessing the macOS recovery partition.

Changing Computer Name

Instructions for changing the name of a macOS computer.

Changing Date and Time

Instructions for changing the date and time in macOS.

Changing Default Mail App

Instructions on changing the default mail app on a Mac.

Changing Desktop Wallpaper

Instruction for removing the WKU branded wallpaper and setting a personalized background on Macs.

Changing Screen Saver Start Time

Instructions for changing the amount of time that it takes for the screen saver to display on a macOS computer.

Changing the Language macOS Uses

Instructions for adding a language to the macOS.

Changing Views in Finder

Instructions on changing your view in Finder on macOS.

Checking If Mac Computer Has DHCP Enabled

Instructions for checking that a macOS computer is using DHCP.

Compatible Monitors, Adapters, and Cables for Thunderbolt 3 Macs

Information about what kind of adapters and cables are necessary for secondary monitors to connect with Thunderbolt 3 (USB-C) Macs.

Configuring Time Machine

Instructions for setting up Time Machine on a Mac computer.

Creating a Zipped Folder

Instructions on compressing files into a zipped folder/archive.

Creating Local macOS Accounts

Instructions for users on manually creating secondary accounts on Macs.

Cursor Disappearing Issue

Instructions for showing a missing cursor on macOS.

Customizing Finder Window Size for Specific Folders

Instructions for creating a shortcut to a folder on macOS to make it display with a customized window size.

Displaying Disk Usage and Availability

Instructions on how to see how much space is in use on your Mac.

Dock Keeps Crashing

Instructions for restoring the default dock in macOS when an error message consistently appears stating the dock has crashed.

Encountering the Navlibx Error

Instructions for resolving the navlibx error on macOS.

Encrypting and Decrypting with FileVault

Instructions for encrypting your Mac's hard drive using FileVault.

Error Enrolling Mac into Mosyle

Instructions for installing the Self Service app manually on WKU-owned macOS devices.

Experiencing Issues with Keychain Access

Instructions for what to do when Keychain Access consistently freezes/crashes, or if apps persistently prompt to access the keychain.

Fan Constantly Running at Full Speed

Instructions for resetting the SMC on Macs when the fan runs constantly.

Finder Freezing When Editing Files on Network Drives

Information for macOS computers that have issues with files stored on network drives and instructions for remediating the problem.

Finding Apple Technical Specifications for Non-Current Products

Instructions for finding technical specifications for non-current Apple hardware.

Finding Installed Applications

Instructions for finding installed applications on a macOS machine.

Finding MAC Addresses of a Macintosh Computer

Instructions for finding the MAC address on Macintosh computers.

Installing MacKeeper

Information about the malicious software, MacKeeper.

Installing Software that Uses System Extensions

Information about macOS system/kernel extensions and how to install software that relies on them.

Installing Software with the Self-Service App

Instructions for installing applications using the Business app on a WKU-Owned Mac.

Maximizing Windows

Instructions on maximizing windows without going full screen in macOS.

Missing File Extension

Instructions for adding a file extension to files on a macOS computer.

No Internet Access After Computer Sleeps (macOS)

Instructions for resetting network settings on a Mac for when a connection drops when the computer goes to sleep.

OneDrive Cannot Access Keychain

Information regarding the error message stating there was a problem accessing your keychain when launching the OneDrive application for macOS.

Opening a .MSG File on macOS

Instructions for opening an MSG file on macOS.

Printing Double-Sided

Instructions for printing double-sided from a Mac.

Prioritizing Network Connections Based on Physical Location

Instruction for changing how Macs prioritize network connections based upon a user's preference.

Prompting to Restart

Instructions to restart the computer once being prompted on macOS.

Prompting to Update

Instructions to update computer after being prompted on macOS.

Relaunching Finder

Instructions for relaunching macOS's Finder in event of an unresponsive computer.

Removing App Installers

Information about macOS app installers and removing them from the desktop.

Removing Printer Drivers

Instructions for removing printer drivers installed on a Mac.

Resetting Fonts in MacOS

Instructions for resetting fonts in MacOS.

Resetting Keychain Password

Instructions to reset the default Keychain Access password.

Resetting SMC

Instructions for resetting the SMC (System Management Controller) on Mac computers.

Restricting Logins to AD Group

Information about limiting logins on macOS computers to specific Active Directory groups.

Saving to PDF

Instructions on how to save anything as a PDF on macOS.

Scanning Documents on macOS

Instructions for capturing a scan via Image Capture on a Mac.

Searching For a File on macOS

Instructions for searching for a file on a Macintosh computer.

Selection Boxes Not Showing Up in Chrome

Instructions for updating Google Chrome with macOS Mojave when selection boxes can no longer be seen.

Setting Default Browser (macOS)

Instructions for changing default browser in System Preferences on macOS devices.

Setting Service Order of Network Connections

Instructions for setting the service order of network connections on macOS.

Settings Managed by WKU ITS

Information about the profile settings assigned to Faculty and Staff Macs.

Sharing Files Between User Accounts

Information on how to share files between users of the same Mac computer.

Showing On-Screen Keyboard

Instructions on how to turn on the on-screen keyboard in macOS.

Startup Key Combinations

Information regarding the various boot options for Mac computers.

Supported Operating Systems (macOS)

Information about what versions of macOS are supported by WKU ITS.

Syncing Mac to Log In with New Password

Instructions for Mac users needing to update the computer account password to stay in sync with their NetID account password.

Unable to Install ChatGPT Application on Apple Computer

Information on system requirements for Apple devices to be able to install the ChatGPT application.

Unable to Open .PDF Files Due to Permissions Issue

Instructions on how to resolve a permissions issue when opening .PDFs on a Mac.

Unhiding Hidden Files

Instructions for changing hidden files to visible on macOS.

Update(s) Failing Automatic Installation

Instructions on how to manually install macOS updates that fail automatic installation.

Upgrading macOS

Information about and instructions for updating Mac operating systems.

Using AirDrop

Instructions for sending files from a Mac to another Apple device.

Using Target Display Mode

Instructions for connecting an iMac as a secondary monitor for another Mac computer.