Installing and Registering the Desktop Recorder

Issue/Question

I am trying to record a video but it says I have to install and register my Desktop Recorder. How do I register it?

Cause

You register the recorder after you are prompted to download and install it. If that window is closed you can go back to it later to register the recorder.

Resolution

Windows and macOS Mojave (10.14.x) or Previous

1. Access the Mediasite Recorder Registration page.
2. Login with your NetID and password.
3. If this is your first time accessing Mediasite:
   1. You will be prompted to fill out a registration form with the following information:
      • Name: Your first and last name (e.g., Big Red)
      • Email Address: Your WKU address (e.g., big.red123@topper.wku.edu or big.red@wku.edu)
      • Local Time Zone: Select your time zone
   2. Click Continue.
   3. You will receive an email from mediasite@wku.edu with a link to complete the registration process.
   4. Log into your WKU Email account.
   5. Click on the link in the email you received.
   6. Close the Mediasite window that opens as a result of clicking the link.
   7. Return to the Mediasite Recorder Registration page.
4. Click Download, then follow the steps on that page to install and register the recorder.

MacOS Catalina (10.15.x) and newer

1. Download Mediasite Mosaic from the macOS App Store.
2. Access the Mediasite Recorder Registration page.
3. Login with your NetID and password.
4. If this is your first time accessing Mediasite:
   1. You will be prompted to fill out a registration form with the following information:
      • Name: Your first and last name (e.g., Big Red)
      • Email Address: Your WKU address (e.g., big.red123@topper.wku.edu or big.red@wku.edu)
      • Local Time Zone: Select your time zone
   2. Click Continue.
   3. You will receive an email from mediasite@wku.edu with a link to complete the registration process.
   4. Log into your WKU Email account.
   5. Click on the link in the email you received.
   6. Close the Mediasite window that opens as a result of clicking the link.
   7. Return to the Mediasite Recorder Registration page.
5. Skip to Step 3: click Register Mediasite Desktop Recorder.
   Note: When you click the Register Mediasite Desktop Recorder button a Launch Application dialogue box might appear. Check the Remember my choice box and click OK.
6. The Mediasite Capture app should be registered now.