Adding Secondary Exchange Accounts (Outlook 2019)

Issue/Question

How do I access an account I manage in Outlook?

Environment

  • Microsoft Office
    • Outlook 2019

Cause

Secondary accounts can be managed within Outlook.

Resolution

This process should not be used for a shared mailbox account on Microsoft 365. Please see this article to add a shared mailbox account that is on Microsoft 365.
  1. Ensure Outlook has already been configured with your main Exchange account. Use this article for assistance.
  2. Open Outlook.
  3. Click File.
  4. Click Add Account.
  5. Enter the email address of the secondary account.
  6. Click Connect.
  7. When prompted to Choose account type, select Exchange.
  8. Click Use a different account.
  9. Enter the username for the secondary account.
  10. Enter the password for the secondary account.
  11. If desired, click  Remember my credentials.
  12. Click OK.
  13. Once Outlook configures your account, click to disable Set up Outlook Mobile on my phone, too.
  14. Click OK.
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