Receiving Visual Basic Error About Adobe Add-On

Issue/Question

When I open an Office app (e.g. Word, Excel), I receive an error:

Run-time error

File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

Environment

  • macOS
    • Microsoft Office
    • Adobe Acrobat

Cause

Newer versions of Office (e.g. Office 2019, Office 365) require the latest, subscription-based, version of Adobe Acrobat. Older, one-time license-based, versions of Acrobat are incompatible.

Resolution

Adobe no longer provides updates for older versions of Acrobat, leaving them susceptible to hacks. It is strongly recommended to upgrade to the subscription version of Acrobat.
  1. Quit the affected Office app.
  2. Open Finder.
  3. Click Go.
  4. Select Go to Folder... .
  5. Enter ~/Library/Group Containers/.
  6. Click Go.
  7. Locate the folder that begins as UB and ends as .Office (i.e. UB48T346G9.Office or UBF8T346G9.Office).
  8. Continue to /User Content/Startup.
  9. In the Excel folder, delete SaveAsAdobePDF.ppam.
  10. In the Word folder, delete linkCreation.dotm.
  11. Open the affected Office app.
  12. If you need to export a file to PDF, you can use macOS's built-in function. See this article for more information.

Details

Article ID: 3594
Created
Tue 7/7/20 1:57 PM
Modified
Thu 7/9/20 1:09 PM

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