Accessing WKU Exchange Accounts After Migration to Microsoft 365

Issue/Question

My WKU Exchange email account was migrated to Microsoft 365 and I can no longer access email using my phone, iPad, tablet, computer, or Outlook application.

Environment

  • WKU Exchange Email
  • Microsoft 365

Cause

The username and server address have changed and did not automatically update to connect to the new email server. 

Resolution

The systems listed below are the only supported methods for accessing email. Other applications such as Apple Mail or Thunderbird are not supported by WKU ITS.

After your account is migrated to Microsoft 365 you may need to update your username and email server address. Please see instructions below for various programs and devices.

Should you have any further problems or questions, please contact the ITS Service Desk or submit a service request.

Details

Article ID: 3596
Created
Wed 7/8/20 1:20 PM
Modified
Wed 7/21/21 2:44 PM

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