Accessing WKU Exchange Accounts After Migration to Office 365

Issue/Question

My email account was migrated to Office 365 and I can no longer access email using my phone or Outlook.

Environment

  • WKU Exchange Email
  • Office 365

Cause

The username and server address have changed and did not automatically update to connect to the new email server. 

Resolution

After your account is migrated to Microsoft Office 365 you may need to update your username and email server address. Please see instructions below for various programs and devices.

Due to various version of Android and various application makers for Android, these steps may differ from what you are presented with on your exact mobile device, but will include the needed information that will have to be updated for your account if it is unable to connect.
  1. Open Settings.
  2. Tap Accounts.
  3. Tap on your WKU email account (i.e. big.red@wku.edu).
  4. Ensure the following information is correct; you may need to remove any information that exists in these fields first before inputting the new information:
    • Server: outlook.office365.com
    • Domain: This should be left blank.
    • Username: This will be your email address (i.e. big.red@wku.edu).
    • Password: This will be your NetID password. 
  1. Open Settings.
  2. Tap Passwords & Accounts.
  3. Tap your WKU email account.
  4. Tap your email address under the heading of Account (i.e. big.red@wku.edu).
  5. Ensure that the following information is correct; you may need to remove any information that exists in these fields first before inputting the new information: 
    • Server: outlook.office365.com
    • Domain: This should be left blank.
    • Username: This will be your email address (i.e. big.red@wku.edu).
    • Password: This will be your NetID password. 
  6. Tap Done.
  1. Open Outlook.
  2. You will be prompted for credentials, enter the following information:
    • User name: Your full WKU email address (i.e. big.red@wku.edu). 
    • Password: Your NetID password
      Note: You may select to Remember my credentials if you do not want to enter this information each time you use Outlook. 
      Note: You may be asked for additional information. Please ensure that the following information is correct, if prompted. You may need to remove any information that exists in these fields first before inputting the new information:
      • Server: outlook.office365.com
      • Domain: This should be left blank.
      • Username: This will be your email address (i.e. big.red@wku.edu).
      • Password: This will be your NetID password. 
  3. Click OK.
  4. Outlook should connect and update as intended.
  1. Open Outlook.
  2. Click the Outlook menu.
  3. Select Preferences
  4. Select Accounts.
  5. Select your WKU email (i.e. big.red@wku.edu).
  6. Click Advanced... .
  7. Type outlook.office365.com for the Server.
  8. Click OK
  9. Ensure that the following information is correct; you may need to remove any information that exists in these fields first before inputting the new information:
    • Full name: Your full name.
    • E-mail address: Your WKU email address (i.e. big.red@wku.edu)
    • Method: User Name and Password
    • User name: Your email address (i.e. big.red@wku.edu). 
    • Password: Your NetID password. 
  10. Press Enter after typing in your password. 
The web URL for OWA has changed. OWA can now be accessed using this URL https://outlook.office365.com/
  1. Navigate to the login page linked above. 
  2. Enter your WKU email address (i.e. big.red@wku.edu). 
  3. Enter your NetID password. 
  4. Authenticate using Duo

Should you have any further problems or questions, please contact the ITS Service Desk or submit a service request.

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Details

Article ID: 3596
Created
Wed 7/8/20 2:20 PM
Modified
Fri 7/31/20 2:03 PM